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Return & NO Exchange Policy
Items purchased on nugenesisnails.com
- Within 5-7 business days upon receiving your item(s): you can return your items to us to receive a refund to the original method of payment (note: original shipping charges will be deducted from the original receipt and a 25% restocking fee will be applied).
All refunds will be processed within 7 to 10 business days upon receipt and review of items received. When your refund is complete, we'll e-mail you right away and let you know. Your refund will be credited to the original method of payment via nugenesisnails.com
Return Details
***For all returns, items must not be used and damaged. Powder seals must not be broken and items must be returned in new condition. LIQUIDS ARE NON-RETURNABLE/NON-REFUNDABLE. ***
***Masks are non-refundable due to hygienic reasons.***
Customers are responsible to properly package items being returned to ensure no damages occur in transit. Customer must use proper shipping methods and include the necessary paperwork required by their shipping company of choice. NuGenesis Nails Inc. is not responsible for customers lost or damaged package. It's up to the customer to include tracking and insurance for loss and damages that occur to goods in transit to NuGenesis Nails Inc.
41A Buttermill Ave
Concord, Ontario L4K 3X1, CANADA
Phone: 905-761-8881
Email: info@nugenesisnails.com
Defected/Damaged Items Upon Arrival
Email info@nugenesisnails.com and include in the subject line: Damaged #_________ (include your order number)
- Tell us which items you would like to replace and the reason why. Please include details and pictures so we can work on your replacement.
NuGenesis products are for nail & beauty professional use only. Not for resale. To ensure quality, please be advised that NuGenesis Nails cannot warrant any purchase of our products from other than our e-store and listed distributors posted on our website. Any purchases made from 3rd parties who are not a registered supplier/distributor of NuGenesis Nails Inc. will require the customer to follow-up with the store/owner directly and follow their return and shipping policies.
Shipping Details
FREE Shipping applied to all orders over $100 USD.
All orders being shipped to Yukon, Northwest Territories, Nunavut, and Inter Continental USA do not qualify for free shipping and will be charged an additional fee that will be calculated separately according to items/weight.
Standard Shipping (5-7 business days)- $15 USD
Expedited Shipping (next business day or 2-3 days depending on area)- $30 USD
The delivery times outlined above are estimates only and NuGenesis will not be responsible for any damages or costs resulting from any delays in delivery. NuGenesis is not responsible for delays in shipping due to weather and postal strikes. We will do our best in these situations to get the packages to customers.
Customer Order Information
Customer is responsible for ensuring all information such as Shipping, Email Address, Telephone Contact, Name, Billing Address are accurate and correct. Once an online order is submitted and payment made, the company will ship products using the information provided by customer. If there is a change in shipping address or a redirect request once the order has shipped, customer is responsible for the additional shipping fee cost of $15.
Order Cancellation
You have up to 30 minutes from the time you click “Submit Order” to cancel your order by emailing us at info@nugenesisnails.com Please be sure you receive an email acknowledgment in case your email does not go through. You can also follow up with a call on Monday - Friday (excluding holidays, weekends and long weekends, between the hours of 10:00 am ET - 3:30 pm ET) 905-761-8881.
Effective Date: July 1, 2015
Welcome to the www.nugenesisnails.com website (the "Site"). The Site is owned and operated by Nugenesis Nails Inc. This Privacy Policy describes our general principles for the collection and use of personal information.
1. Acceptance of Agreement
This Privacy Policy is effective with respect to any personally identifiable information collected on or after the effective date set forth above. By accessing, using or browsing the Site, you agree to the collection and use of your information by Nugenesis Nails Inc. Nugenesis Nails Inc. reserves the right to change the terms of this Privacy Policy at any time. Your continued use of the Site following any changes to this Privacy Policy will constitute your agreement to such changes.
2. Information Nugensis Nails Inc. Collects
You may browse portions of our Site without providing us with personally identifiable information. However, in order to access certain functions and features of the Site, or to make a purchase, OPI will collect "personally identifiable information" from you, such as your first and last name, postal address, email address, phone number and fax number. OPI will collect personally identifiable information from you when you voluntarily give Nugensis Nails Inc. the information, such as when you participate in contests or promotions, complete a survey, join our mailing list, register for an account on the Site, choose to submit testimonials, stories, photos, or the like to the Site, or otherwise communicate with the Site. Nugenesis Nails Inc. may also collect “non-personally identifiable information,” such as your IP address and browsing patterns. Nugenesis Nails Inc. uses IP addresses to help diagnose problems with its servers, to administer the Site, to help identify your shopping cart, and to gather broad demographic information. Nugensis Nails Inc. collects such information from you by “passive” means, such as through the use of cookies, flash shared objects and other tracking technologies. Many Internet services deliver cookies to people who visit their websites in order to make their services more convenient and personalized.
3. Placing an Order
When you place an order, we use your information to process your order. This includes your name, address, phone number, e-mail and credit card information in case we have any questions concerning your order.
4. How Nugenesis Nails Inc. Uses Your Information
Nugenesis Nails Inc. may use your personally identifiable information to create accounts, to send updates, to respond to your requests, to provide online technical support and troubleshooting, to notify winners and award prizes, for customer service, and for general internal business purposes. Nugensis Nails Inc. may offer promotions. If you choose to enter such a promotion and provide your personally identifiable information, Nugenesis Nails Inc. may share your personally identifiable information that you provide with its partners as provided in the official rules for each such promotion.
Unless you tell us not to, Nugenesis Nails Inc. may use your personally identifiable information for Nugenesis Nails Inc. related marketing purposes, to contact you with information about our products and offerings that Nugenesis Nails Inc. thinks you may be interested in. All of our marketing email messages will provide you with an opportunity to opt-out of receiving this information.
5. Reproduction of Content
For visitors who provide photographs, stories, comments, testimonials or other feedback about our products or our Site, or provide us any other information via correspondence or otherwise (“Content”), we collect your first and last name, email address and any Content included in the correspondence. By submitting the Content, you agree that we may use your Personal Information and such Content as permitted under this Privacy Policy, including reproducing, modifying, adapting, publishing, displaying, translating and creating derivative works from, the Content, in whole or in part, on the Website and in our marketing and advertising materials, without any compensation to you. Further, we are free to use any ideas, concepts, know-how, techniques and suggestions contained in the Content for any purpose whatsoever, including but not limited to creating, manufacturing and marketing products and/or services using such information, all without compensation to you.
6. Security
Protecting your information is important to Nugenesis Nails Inc. We use industry standard technology to protect the security of your information.
If you're not comfortable ordering online, or would prefer to place your order over the phone, please email info@nugenesisnails.com and we will assist you.