Return & Shipping Policy

Refund & Shipping Policy

ALL SALE ITEMS ARE FINAL SALE. No Refunds or Exchanges. 

• Original shipping fees (including brokerage fees prior to October 31, 2025) are non-refundable on orders that have already been delivered.

• Same-day cancellations will be refunded in full.

• Please verify your shipping address and order details (SKU, color, size) before finalizing your payment.

  Starting November 1, 2025. Enjoy a flat $15 USD shipping rate on orders under $150 USD — with no duties or brokerage fees. We do not ship to P.O. Boxes.

  Orders $0.00–$150.00 USD

  Starting November 1, 2025. Enjoy FREE SHIPPING on all orders more than $150 USD - with no duties or brokerage fee. We do not ship to P.O. Box Address.

  Orders $151.00 USD and up

   

Items purchased at full price on nugenesisnails.com   

• Within 5-7 business days upon receiving your item(s): you can return your items to us to receive a refund to the original method of payment (note: original shipping charges will be deducted from the original receipt and a 25% restocking fee will be applied).

All refunds will be processed within 7 to 10 business days upon receipt and review of items received. When your refund is complete, we'll e-mail you right away and let you know. Your refund will be credited to the original method of payment via nugenesisnails.com

Return Details

***For all returns, items must not be used and damaged.  Powder seals must not be broken and items must be returned in new condition. LIQUIDS ARE NON-RETURNABLE/NON-REFUNDABLE.***

Customers are responsible to properly package items being returned to ensure no damages occur in transit.  Customer must use proper shipping methods and include the necessary paperwork required by their shipping company of choice. NuGenesis Nails Inc. is not responsible for customers lost or damaged package.  It's up to the customer to include tracking and insurance for loss and damages that occur to goods in transit to NuGenesis Nails Inc.

41A Buttermill Ave 
Concord, Ontario L4K 3X1, CANADA

Phone: 905-761-8881

Email: info@nugenesisnails.com

Defected/Damaged Items Upon Arrival

Email info@nugenesisnails.com and include in the subject line: Damaged #_________ (include your order number)

• Tell us which items you would like to replace and the reason why. Please include details and pictures so we can work on your replacement.

NuGenesis products are for nail & beauty professional use only. Not for resale. To ensure quality, please be advised that NuGenesis Nails cannot warrant any purchase of our products from other than our e-store and listed distributors posted on our website. Any purchases made from 3rd parties who are not a registered supplier/distributor of NuGenesis Nails Inc. will require the customer to follow-up with the store/owner directly and follow their return and shipping policies.  

Shipping Details

Orders $0.00–$150.00 USD

Orders $151.00 USD and up

The delivery times outlined above are estimates only and NuGenesis will not be responsible for any damages or costs resulting from any delays in delivery. NuGenesis is not responsible for delays in shipping due to weather, customs/border delays, and postal strikes.  We will do our best in these situations to get the packages to customers. 

Order Cancellation

You have up to 6 hours from the time you click “Submit Order” to cancel your order. To request a cancellation, please email us at info@nugenesisnails.com

Important:

• We cannot guarantee next-day cancellation requests, as your order may already be in processing or shipped.

• Please ensure you receive an email acknowledgment confirming your cancellation request. If you do not receive one, your email may not have gone through.

• You may also follow up with a call during business hours:
  Monday – Friday, 10:00 AM to 3:30 PM ET 905-761-8881
  (excluding weekends and holidays)